Job Description
Job Responsibilities
- Act as the primary point of contact for customers, addressing inquiries and providing solutions in a timely manner.
- Develop strong relationships with clients to foster loyalty and retention.
- Assist customers in navigating company services, products, and policies.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Identify customer issues and escalate them to the appropriate departments when necessary.
- Follow up with customers to ensure their satisfaction and gather feedback for continuous improvement.
- Collaborate with sales and marketing teams to provide feedback on customer needs and market trends.
- Conduct customer surveys and assessments to understand service effectiveness and areas of improvement.
- Provide training and support to new employees on customer service best practices.
- Stay current on product knowledge and service offerings to effectively assist customers.
Additional Details
Working Hours
9 Hours
Work Timing
10:00 AM-7:00 PM
Job Requirements
Gender
Male
Qualification
Graduation (BBA)
Specialization
Other
Language
| Hindi-Understand and Speak Excellent |
| English-Understand and Speak Excellent |
Interview Details
Priority
Only Relevant
Slot
It will be change with respect to availblity of HOD
Type
Face To Face
Requirements Documents & Assets
| Document Or Assets | Require |
| Documents | Address Proof,Aadhar card |
Company Details
Client Of Cafyo
Services | Raipur, CG
The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.