Job Responsibilities

Implement and maintain the CRM software to support service-related functions, ensuring it meets the needs of the organization.
Train service team members on CRM usage, best practices, and any updates or modifications to the system.
Monitor and analyze customer data to identify trends, preferences, and areas for improvement in customer service delivery.
Develop and maintain customer segmentation strategies to enhance targeted communication and service delivery.
Collaborate with marketing teams to create campaigns that utilize customer information from the CRM to drive engagement and loyalty.
Oversee the integration of CRM platforms with other tools and systems to ensure seamless data flow and accessibility.
Provide ongoing support and troubleshooting for CRM-related issues faced by the service team.
Generate reports and dashboards to track service metrics and performance indicators derived from CRM data.
Identify opportunities for process improvements and recommend changes to enhance the effectiveness of customer service operations.
Act as a liaison between the service team and IT or software vendors regarding CRM functionalities, upgrades, and potential new features.

Working Hours 9 Hours

Work Timing 10:00 AM-7:00 PM

Gender All

Qualification Graduation

Language

Hindi-Understand and Speak Excellent

English-Understand and Speak Excellent

Priority Only Relevant

Slot It will be change with respect to availblity of HOD

Type Face To Face

Document Or Assets	Require
Documents	Aadhar card

Automobiles | Raipur, CG

The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

CRM (Service)