Job Description

Job Title: Front Office

Job Description

The Front Office department plays a crucial role in the hospitality industry, serving as the first point of contact for guests and visitors. The Front Office Staff is responsible for creating a welcoming atmosphere, ensuring efficient operations, and providing exceptional customer service. This role involves managing reservations, check-ins and check-outs, and addressing guests' inquiries and needs. Front Office personnel must maintain a thorough knowledge of hotel services and local attractions to assist guests effectively.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Handle check-in and check-out processes efficiently and courteously.
• Manage reservations, including modifications and cancellations, using the hotel management system.
• Provide guests with information regarding hotel facilities, services, and local attractions.
• Address and resolve guest inquiries, complaints, and requests in a timely manner.
• Maintain an organized and clean front desk area, ensuring necessary supplies are stocked.
• Process payments and manage cash handling procedures accurately.
• Coordinate with housekeeping and maintenance staff to ensure rooms are prepared and ready for guests.
• Assist in managing room availability and overbooking procedures as necessary.
• Gather and maintain guest feedback to improve services and address issues proactively.
• Ensure compliance with safety and security protocols within the hotel environment.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Additional Details

Job Requirements

Interview Details

Company Details

Client Of Cafyo

Recruitment/Outsourcing | Raipur, CG