Job Description

Responsibilities:

Service Operations Management:

• Oversee the day-to-day operations of the service department, including repair and maintenance services.
• Ensure the timely and efficient completion of service orders while maintaining quality standards.

Customer Service:

• Foster a customer-centric culture within the service department.
• Address customer inquiries, concerns, and escalations promptly and professionally.

Team Leadership:

• Provide leadership and direction to service managers, technicians, and support staff.
• Foster a collaborative and motivated work environment, promoting teamwork and professional development.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) for the service department.
• Implement strategies to achieve and exceed performance targets related to service efficiency, customer satisfaction, and revenue.

Financial Management:

• Develop and manage the service department budget.
• Implement cost control measures and revenue enhancement strategies to achieve financial goals.

Quality Assurance:

• Implement and enforce quality control processes to ensure the delivery of high-quality service.
• Conduct regular audits of service processes and procedures.

Training and Development:

• Identify training needs for service staff and develop programs to enhance their skills.
• Stay informed about advancements in automotive technology and industry best practices.

Inventory Management:

• Oversee parts and inventory management to ensure optimal stock levels and minimize downtime.
• Establish relationships with suppliers to ensure timely and cost-effective parts procurement.

Compliance:

• Ensure compliance with safety regulations, environmental standards, and industry certifications.
• Keep abreast of changes in regulations that may impact service operations.

Strategic Planning:

• Contribute to the development and execution of the overall business strategy.
• Identify opportunities for service department growth and improvement.

Additional Details

Job Requirements

Interview Details

Requirements Documents & Assets

Company Details

Client Of Cafyo

Automobiles | Raipur, CG