Job Description

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Job Description

A Service Advisor at a passenger car dealership serves as the primary point of contact between customers and the service department. They are responsible for ensuring exceptional customer service and satisfaction by addressing customer inquiries, advising on car maintenance and repair needs, and coordinating repair work with technicians. Service Advisors play a crucial role in maintaining customer relationships and fostering dealership loyalty while ensuring that all service operations run smoothly and efficiently.

Responsibilities

• Greet customers promptly and courteously as they arrive for service appointments.
• Evaluate customer service needs via inspections or discussions, and provide expert recommendations for necessary repairs and maintenance.
• Prepare detailed service estimates and obtain customer approvals for work to be conducted.
• Collaborate with technicians to ensure timely and high-quality service delivery.
• Handle customer complaints and concerns professionally and efficiently, aiming for minimal escalation.
• Maintain accurate documentation and records of customer services and interactions, including service history and follow-up actions.
• Educate customers on proper vehicle maintenance, service recommendations, and dealership promotions.
• Track parts availability and coordinate with parts department to ensure timely service completion.
• Manage the service schedule to optimize workflow and minimize customer wait times.
• Follow up with customers post-service to ensure satisfaction and foster repeat business.
• Stay updated on industry trends, new products, and technology to provide informed advice to customers.
• Promote additional service sales and dealership services to enhance revenue streams.
• Ensure compliance with dealership policies and standards of quality and customer service.

Additional Details

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Job Requirements

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Interview Details

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Company Details