Job Description

• Oversee Service Operations: Lead and manage daily operations of the service department, ensuring high-quality repairs and customer satisfaction.
• Team Leadership: Recruit, train, and manage service staff, including technicians, service advisors, and support staff, to maintain a high-performing team.
• Customer Relations: Foster strong customer relationships, handle escalations, and implement processes to improve service quality and customer satisfaction.
• Financial Management: Develop and monitor the service department budget, manage expenses, and drive revenue through effective service promotions.
• Performance Tracking: Monitor KPIs for efficiency, service quality, customer retention, and profitability; implement corrective actions as needed.
• Vendor and Parts Management: Oversee vendor relationships and inventory control, ensuring timely availability of necessary parts and tools.
• Process Improvement: Drive continuous improvements in service processes to increase productivity, reduce costs, and meet industry standards.

Additional Details

Job Requirements

Interview Details

Company Details

Client Of Cafyo

Automobiles | Raipur, CG