Job Description
Job Responsibilities
- Supervise and lead a team of service representatives, ensuring adherence to company policies and service quality standards.
- Monitor team performance and implement strategies for improvement, including coaching and feedback.
- Develop and maintain service metrics to evaluate team effectiveness and customer satisfaction.
- Conduct regular team meetings to communicate important updates, address concerns, and discuss performance targets.
- Provide training and development opportunities to team members to enhance their skills and career advancement.
- Handle escalated customer inquiries and complaints with professionalism, ensuring resolution in a timely manner.
- Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
- Prepare reports and presentations on team performance and customer feedback for senior management.
- Implement and promote best practices within the team to enhance service efficiency and customer experience.
- Stay updated on industry trends and best practices to continuously improve service offerings.
Additional Details
Working Hours
9 Hours
Work Timing
10:00 AM-7:00 PM
Job Requirements
Gender
All
Qualification
Graduation
Language
| Hindi-Understand and Speak Excellent |
| English-Understand and Speak Excellent |
Interview Details
Priority
Only Relevant
Slot
It will be change with respect to availblity of HOD
Type
Face To Face
Requirements Documents & Assets
| Document Or Assets | Require |
| Documents | Aadhar card |
Company Details
Client Of Cafyo
Automobiles | Raipur, CG
The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.