Job Description

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Front Office Job Description

The Front Office role is pivotal in ensuring that the organization runs smoothly while providing excellent customer service. The Front Office team is responsible for managing various operations within the company, including administration, communication with clients, and maintaining a welcoming atmosphere.

Key Responsibilities

• Greet and welcome guests as they arrive at the office.
• Answer, screen, and direct phone calls and inquiries to the appropriate personnel.
• Manage appointment schedules and organize meetings for executives and staff.
• Maintain a clean and organized reception area and front office space.
• Handle incoming and outgoing mail and packages.
• Assist in the preparation of documents and presentations for meetings.
• Perform general administrative duties, including data entry, filing, and maintaining records.
• Coordinate travel arrangements and itineraries for staff and visitors.
• Serve as the point of contact for facilities management, ensuring the office is well-maintained.
• Respond to customer inquiries and resolve any issues or complaints in a professional manner.
• Support the HR department with onboarding new employees and facilitating employee orientation.
• Maintain confidentiality of sensitive information and ensure compliance with company policies.
• Assist with special projects and other duties as assigned by management.
• Train and mentor junior front office staff, ensuring high standards of service are met.

Qualifications

Typically, candidates for Front Office positions should possess strong communication skills, a professional demeanor, and proficiency in office software. Experience in customer service or administrative roles is highly desirable.

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Client Of Cafyo

Electrical Equipment | Raipur, CG